Your privacy is not merely a legal obligation for us — it is a responsibility we take seriously every day. This document transparently explains how 09win collects, uses, stores, and protects the personal information of every member in Malaysia.
By using the 09win platform, you consent to the collection and use of your information as described in this Privacy Policy. Please read this document in full before registering or using our services.
This Privacy Policy is published by 09win ("we", "Platform", or "company") and applies to all users who register for or use the services provided through the 09win website and our mobile app. It describes our practices relating to personal data protection and user privacy.
09win understands that member trust is our most valuable asset. We are therefore committed to handling your personal data responsibly, in accordance with applicable data protection laws and industry best practices. We have never sold, and will never sell, your personal data to any third party for commercial purposes.
This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy us. Together, these three documents form the complete agreement between you and 09win.
We collect various types of information depending on how you interact with the 09win platform. Generally, the data we collect falls into three main categories:
Data you provide directly:
Automatically collected data:
Data from third parties:
Your personal data is used solely for legitimate purposes directly related to the delivery of 09win services. Below is a summary table of data usage purposes:
| Purpose | Types of Data Used | Requirements |
|---|---|---|
| Member account management | Name, email, password, phone | Mandatory |
| KYC Verification | ID number, date of birth, address | Mandatory |
| Deposit & withdrawal processing | Bank details, transaction ID | Mandatory |
| Customer support | All account-related data | Required only |
| Personalised marketing & promotions | Email, game preferences | Optional (opt-out available) |
| Fraud detection & security | IP, activity logs, transaction patterns | Mandatory |
| AML legal compliance | Complete transaction records | Legal obligation |
We do not use your personal data for any purposes beyond those listed above without first obtaining your explicit consent.
The processing of your personal data by 09win is carried out on the basis of one or more valid legal grounds, namely:
You have the right to withdraw your consent for consent-based processing at any time, without affecting the validity of processing carried out prior to withdrawal.
09win does not sell, rent, or disclose your personal data to third parties for their own commercial marketing purposes. However, we may share your data with the following parties under limited and controlled circumstances:
All third parties working with 09win are required to comply with strict data protection standards and are not permitted to use your data for any purpose beyond the defined scope.
In the event of a merger, acquisition, or sale of company assets, member personal data may be transferred to the new entity. You will be notified via a prominent notice before your data becomes subject to a different privacy policy.
09win implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. These measures include:
While we apply the latest security measures, no digital system is 100% immune. We encourage you to also protect your own account by using a strong password, enabling two-factor authentication, and not sharing your login credentials.
09win retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Our general guidelines are as follows:
After the designated retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.
As a 09win member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
To exercise any of the above rights, please contact our data protection team via support email or in-app live chat. We will process your request within 30 business days. Some rights may be subject to legal compliance requirements that prevent complete deletion.
09win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the 09win platform on your device.
09win services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.
If you have reason to believe that a minor has registered on our platform, please contact our support team immediately so that the appropriate action can be taken.
09win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or new platform features. The date of the last update will always be stated at the top of this document.
In the event of significant changes that materially affect your rights, we will notify you through:
Your continued use of the 09win platform after any amendments take effect will be considered as your acceptance of the updated policy.
If you have any questions, concerns, or complaints about how 09win handles your personal data, you can reach our Data Protection team through the following channels:
Our Data Protection team consists of dedicated staff trained in data protection law and best practices. Every request is handled with full confidentiality and the highest level of professionalism.
Every bit of data transmitted between your device and 09win's servers is protected by bank-level encryption — the same technology used by leading financial institutions worldwide.
Our identity verification system ensures only eligible individuals can access the platform, protecting the member community from fraud and account misuse.
09win never sells or transfers your personal data to third parties for marketing purposes. Your data belongs solely to you — it is not a product we trade.
09win's security infrastructure is independently audited twice a year to ensure up-to-date protection against constantly evolving cyber threats.
Manage your privacy preferences, marketing limits, and data settings directly from your account. You have full control over how your data is used within our platform.
Our dedicated data protection team is ready to assist with any privacy-related enquiries or requests, guaranteed to be answered within 5 business days.
Your data privacy and security are our top priority. Join over 500,000 members who trust 09win as their preferred online entertainment platform in Malaysia.
18+ only · Responsible Gaming · Terms & Conditions